Entry guidelines - Champion Service Delivery

Champion Service Delivery Small Enterprise & Christchurch Casino Champion Service Delivery Medium/Large Enterprise Awards

These awards recognise customer centric businesses driven by effective leadership and an engaged workforce to achieve consistent growth and strong financial performance, surpassing the expectations of customers, leading standards of service and continually innovating to enhance the customer experience.

Who should enter:
This category is open to any business who is a service-based organisation; providing a customer centric based service, either offering tangible or intangible goods

For example: Retail outlets, service providers (beauticians, hairdressers, etc.) hospitality ventures, bars/cafes/restaurants, catering companies, accommodation providers, travel agents, tour companies, transport providers, financial services, legal firms, architects, engineers, designers, HR/recruitment, PR & communications, fitness professionals, construction companies, trade business (builders, plumbers, electricians, carpenters, etc)

Business size:

Small Enterprise [under 15 FTEs]
Medium/Large Enterprise [15 or more FTEs]



Question 1: STRATEGY - What opportunities did you identify to achieve consistent growth and improve your service offering? Tell us what you planned to do in order to make your business stand out in the marketplace.
Word Count: Maximum 500

Things to consider:

  • How did you go about building your strategies?
  • Outline the goals you set and the strategies you created to achieve them.
  • What role, if any, did your customer play in your strategic planning?
  • What unique organisational initiatives did you set out to achieve?
  • Tell us about some of the challenges you may have been facing before implementing your new strategies.

Question 2: EXECUTION - Tell us about the execution of your strategies.  What have you done to optimise innovation and improve operations in order to have an excellent service offering?
Word count: Maximum 500

Things to consider:

  • Tell us about how you went about executing your strategies.
  • What challenges, if any did you experience during implementation?
  • How were your team involved in the roll out of these strategies?
  • In what ways did you show effective leadership and management?

Question 3: PERFORMANCE - What measurable results did you achieve?
Word count: Maximum 500

Things to consider:

  • What were your measures of success - how did you know you had achieved your objectives?
  • In which markets did you improve your share?
  • Talk us through the types of business growth you experienced.
  • Share any testimonials or feedback you received from clients or business partners
  • How have you optimised innovation and improved operational excellence?
  • Tell us about any rewards and recognition that you have received.

Question 4: IMPACT - Tell us about the positive impact your business has had on people (staff, customers and community), our region and the environment.
Word count: Maximum 500

Question 5: RECOGNITION - Summarise in no more than 3 bullet points why you deserve recognition for this category.  Word count: Maximum 500



  • Strategy 10
  • Execution 10
  • Performance 10
  • Impact 10
  • Recognition 5
 Enter Now-731-442-849
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 57 Kilmore Street
Christchurch 8013
PO Box 359
Christchurch 8140

(03) 353 4160 info@championcanterbury.org.nz